Privacy Policy

1. Introduction

Welcome to Mahavir Farsan Mart (“we”, “our”, or “us”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website mahavirfarsan.in, browse our products, or place an order.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website and services.

2. Information We Collect

We may collect the following types of personal information when you use our website or place an order:

• Personal Information: Your name, email address, phone number, and delivery address when you register an account, place an order, or contact us.
• Payment Information: Payment details are processed securely through trusted third-party payment gateways. We do not store your debit/credit card information on our servers.
• Order Information: Your purchase history, order details, and preferences to help us process orders and improve our services.
• Technical Information: Your IP address, device information, browser type, operating system, and website usage data collected through cookies and similar technologies.
• Communication Information: Messages, inquiries, reviews, or feedback submitted through our contact forms, email, or customer support channels.

3. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services. Specifically, your information may be used for the following purposes:

• Order Processing: To process, confirm, and fulfil your orders, including billing, shipping, and delivery.
• Customer Communication: To send order confirmations, delivery updates, service notifications, and respond to your inquiries or customer support requests.
• Marketing & Promotions: To send promotional offers, newsletters, special festival discounts, and product updates only if you have chosen to receive such communications. You can unsubscribe at any time.
• Website Improvement: To analyze website usage, understand customer preferences, and improve our products, services, and overall user experience.
• Legal Compliance: To comply with applicable laws, regulations, legal obligations, and to prevent fraudulent or unauthorized activities.

4. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, improve website performance, and provide a more personalized shopping experience. Cookies are small text files stored on your device that help us recognize your preferences and remember certain information during your visit.

We use cookies for the following purposes:

• Remember items added to your shopping cart and your browsing preferences.

• Understand how visitors interact with our website through analytics.

• Improve website functionality, performance, and user experience.

• Maintain the security and reliability of our website.

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain features, and some parts of the website may not operate as intended.

5. Sharing of Information

We respect your privacy and do not sell, rent, lease, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Delivery & Logistics Partners: We may share necessary information such as your name, contact number, and delivery address with our delivery partners solely for processing and delivering your orders.

• Payment Service Providers: Payment-related information is securely processed by trusted third-party payment gateways (such as Razorpay, PayU, or similar providers). We do not store your debit or credit card details on our servers.

• Analytics & Website Performance: We may use analytics services, such as Google Analytics, to understand website usage and improve user experience. These services receive aggregated or anonymized data and do not identify you personally.

• Legal Requirements: We may disclose your information if required to do so by applicable law, regulation, court order, government authority, or to protect our legal rights, property, or the safety of our customers.

We take reasonable measures to ensure that any third-party service providers handling your information maintain appropriate security and confidentiality standards.

6. Data Retention

We retain your personal information only for as long as necessary to provide our products and services, fulfil your orders, comply with legal and regulatory obligations, resolve disputes, and enforce our policies.

• Order Records: Order details, invoices, and related transaction records are generally retained for up to 5 years in accordance with applicable Indian accounting, taxation, and business record-keeping requirements.

• Customer Information: Account and contact information may be retained for customer support, warranty, communication, and order history purposes, unless you request its deletion where permitted by law.

• Legal Obligations: Certain information may be retained for a longer period if required by applicable laws, regulations, court orders, or to protect our legal rights.

Once the applicable retention period has expired, or the information is no longer required, we will securely delete, anonymize, or dispose of your personal information in accordance with applicable laws and industry best practices.

7. Your Rights

We respect your privacy and provide you with certain rights regarding your personal information. Subject to applicable laws, you may exercise the following rights:

• Access Your Information: Request a copy of the personal information we hold about you.

• Correct Your Information: Request that we update or correct any inaccurate, incomplete, or outdated personal information.

• Request Data Deletion: Ask us to delete your personal information where legally permissible. Please note that we may retain certain records where required by applicable laws or for legitimate business purposes.

• Opt Out of Marketing: You may unsubscribe from promotional emails, newsletters, and marketing communications at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided in the Contact Us section of this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Data Security

We are committed to protecting your personal information and implement appropriate technical, administrative, and organizational security measures to safeguard it against unauthorized access, alteration, disclosure, loss, or misuse.

• Secure Data Transmission: Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers.

• Restricted Access: Access to personal information is limited to authorized personnel and trusted service providers who require it to perform their duties.

• Security Monitoring: We regularly monitor and maintain our systems to help prevent unauthorized access and protect customer information.

While we take reasonable steps to protect your personal information, no method of transmitting data over the Internet or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security, and you share information with us at your own risk.

9. Third-Party Links

Our website may contain links to third-party websites, applications, or platforms for your convenience, including food delivery services, social media platforms, and other external websites.

• Third-Party Platforms: These may include services such as Zomato, Swiggy, Facebook, Instagram, or other external platforms.

• Independent Privacy Policies: Once you leave our website, any information you provide is governed by the privacy policy and terms of the respective third-party platform.

• No Responsibility: We are not responsible for the content, security, privacy practices, or policies of any external websites or services linked from our website.

We encourage you to review the privacy policies and terms of use of any third-party websites or services before sharing your personal information with them.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13 years. We do not knowingly collect, use, or store personal information from children.

• No Intentional Collection: We do not knowingly request or collect personal information from individuals under the age of 13.

• Parental Notification: If a parent or legal guardian believes that a child has provided us with personal information, they should contact us immediately.

• Prompt Removal: Upon becoming aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information from our records as soon as practicable.

If you have any concerns regarding a child’s privacy or believe that a child has submitted personal information through our website, please contact us using the details provided in the Contact Us section of this Privacy Policy.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we provide. Any updates will be published on this page along with the revised Effective Date.

• Policy Updates: Any changes become effective immediately upon being posted on this website unless otherwise stated.

• Review Periodically: We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

• Continued Use: Your continued use of our website after any changes are posted constitutes your acceptance of the updated Privacy Policy.

If we make any material changes that significantly affect your privacy, we may provide additional notice through our website or other appropriate communication channels, where required by applicable law.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we collect, use, or protect your personal information, please feel free to contact us using the details below. We will make every effort to respond to your inquiry as soon as reasonably possible.

We value your trust and are committed to addressing your privacy-related questions and concerns in a timely and transparent manner.