Return, Refund & Cancellation Policy

Your satisfaction is our priority

Effective Date: July 2, 2026 | Last Updated: July 2, 2026

1. Overview

At Mahavir Farsan Mart (Khopadawala), customer satisfaction is our priority. We take great care in preparing, packaging, and delivering fresh, high-quality Gujarati farsan, namkeen, sweets, and other food products.

As we deal with perishable packaged food items, our Return, Refund & Cancellation Policy has been designed to be fair to both our customers and our business while maintaining the highest standards of food safety and hygiene.

Please read this policy carefully before placing an order, as it explains the circumstances under which cancellations, returns, and refunds are accepted.

2. Cancellation Policy

We understand that you may occasionally need to cancel an order. Cancellations are accepted under the following conditions.

Cancellation Window:
Orders may be cancelled within 12 hours of being placed, provided the order has not been packed or dispatched.

How to Cancel:
Please contact us immediately via phone or WhatsApp to request an order cancellation.

Dispatched Orders:
Once an order has been packed and dispatched, it cannot be cancelled.

Refund for Prepaid Orders:
Eligible prepaid order cancellations will be refunded to the original payment method within 5–7 business days.

Cash on Delivery (COD):
COD orders cancelled before dispatch will not incur any cancellation charges.

3. Return Policy

Due to the perishable nature of our food products, returns are generally not accepted. However, we will gladly review return requests in the following situations.

Returns may be accepted if:

  • You receive a product different from the one ordered.

  • The package is damaged, opened, tampered with, or broken during delivery.

  • The product has passed its best-before or expiry date at the time of delivery.

  • The product has a genuine quality issue such as an unusual smell, colour, or texture.

Returns will not be accepted for:

  • Change of mind after delivery.

  • Products that have been opened or partially consumed.

  • Damage caused by improper storage after delivery.

  • Minor variations in colour, appearance, or packaging compared to website images.

4. How to Raise a Return or Complaint

If you experience an issue with your order, please contact us as soon as possible. We will review your request promptly and work towards a fair resolution.

Report Within:
Please notify us within 48 hours of receiving your order.

Phone / WhatsApp:
+91 63547 33839 | +91 98256 85059

Email:
mahavirfarsan@gmail.com
Please mention your Order ID in the subject line.

Required Information:
Kindly share clear photographs of the product, packaging, and the issue being reported to help us evaluate your request quickly.

Our customer support team will review your request within 1–2 business days and inform you of the appropriate next steps.

5. Refund Policy

Refunds are processed only after your request has been reviewed and approved in accordance with this Return, Refund & Cancellation Policy.

Refunds may be issued in the following cases:

  • Approved return requests that meet our return eligibility criteria.
  • Orders cancelled within the eligible cancellation period.
  • Orders that could not be delivered and were returned to us by the courier partner.
  • Duplicate or excess payments made accidentally during checkout.

Refund Processing Timeline:

  • UPI / Net Banking / Wallets: Typically processed within 3–5 business days after approval.
  • Credit / Debit Cards: Usually processed within 5–7 business days, depending on your bank or card issuer.
  • Cash on Delivery (COD): Refunds will be made via bank transfer or UPI. Customers may be required to provide their bank account or UPI details.

Note: Shipping charges are generally non-refundable unless the refund is due to an error on our part, such as the delivery of an incorrect, damaged, or defective product.

6. Replacement Policy

Wherever possible, we prefer to offer a replacement instead of a refund for products that qualify under our quality or damage policy.

Replacement Eligibility:
Replacements may be provided for approved complaints involving damaged products, incorrect items, expired products, or verified quality-related issues.

Dispatch Timeline:
Approved replacement orders are generally dispatched within 2–4 business days after verification and approval.

7. Non-Returnable & Non-Refundable Items

For food safety, hygiene, and quality reasons, the following products are not eligible for return or refund unless they arrive damaged, incorrect, or defective.

  • Products purchased during sale, promotional, clearance, or festive discount periods.

  • Custom-made, personalized, or bulk orders.

  • Products that have been opened, partially consumed, or used.

8. Contact for Returns & Refunds

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact our customer support team using the details below.

Business Name:
Mahavir Farsan Mart (Khopadawala)

Phone / WhatsApp:
+91 63547 33839 | +91 98256 85059

Email:
mahavirfarsan@gmail.com

Address:
6/2087, Yogiraj Building,
Rampura Main Road, Beside Patidar Bhavan,
Mahidharpura, Haripura,
Surat, Gujarat – 395003, India

Please keep your Order ID ready when contacting us, as it will help us process your request more efficiently. Our customer support team will be happy to assist you as quickly as possible.