Shipping Policy

1. Overview

Welcome to Mahavir Farsan Mart (Khopadawala). We take great care in packing and shipping our authentic Gujarati farsan, namkeen, sweets, khakhra, and other delicacies to ensure they reach you fresh, safe, and in excellent condition.

Every order is prepared with quality and hygiene in mind, using food-grade packaging materials and trusted delivery partners to preserve the freshness and taste of our products throughout transit.

Please read this Shipping Policy carefully before placing an order. It explains our order processing, shipping methods, estimated delivery timelines, shipping charges, and other important information related to the delivery of your purchase.

2. Shipping Coverage

Mahavir Farsan Mart (Khopadawala) currently delivers orders across India through our trusted courier and logistics partners. We strive to make our authentic Gujarati farsan, namkeen, sweets, and khakhra available to customers in as many locations as possible.

Domestic Shipping:
We currently ship to all major cities and most serviceable pin codes across Gujarat, Maharashtra, Rajasthan, Delhi NCR, and many other states in India.

Service Availability:
Delivery depends on the availability of courier services in your area. If you are unsure whether we deliver to your location, please contact us before placing your order to verify your pin code.

International Shipping:
At present, we do not offer international shipping. However, if you have an international inquiry or require bulk shipping assistance, please contact us at mahavirfarsan@gmail.com.

We are continually working to expand our delivery network and improve our shipping services to serve more customers across India.

3. Order Processing Time

We aim to process and dispatch your orders as quickly as possible while ensuring that every product is freshly packed and quality-checked before shipment.

Business Days:
Orders are processed from Monday to Saturday, between 10:00 AM and 6:00 PM (IST). Orders are not processed on Sundays or public holidays.

Same-Day Processing:
Orders placed before 2:00 PM (IST) are generally processed and prepared for dispatch on the same business day, subject to product availability.

Next Business Day Processing:
Orders placed after 2:00 PM (IST), on Sundays, or on public holidays will be processed on the next working business day.

Festive Season Processing:
During peak festive periods such as Diwali, Navratri, and other major holidays, order processing may require an additional 1–2 business days due to increased demand.

Once your order has been processed and dispatched, you will receive shipment confirmation along with tracking details (where available).

4. Estimated Delivery Timelines

We strive to deliver your order as quickly as possible. Delivery times may vary depending on your location, courier partner availability, and unforeseen circumstances. The timelines below are approximate and are provided as a general guideline.

Surat City:
Estimated delivery within 1–2 business days.

Gujarat (Other Cities):
Estimated delivery within 2–4 business days.

Major Cities Across India:
Estimated delivery within 4–7 business days.

Remote & Rural Areas:
Estimated delivery within 7–10 business days, depending on courier service availability.

Important Note: The above delivery timelines are estimates only and are not guaranteed. While Mahavir Farsan Mart (Khopadawala) works closely with trusted courier partners to ensure timely delivery, we are not responsible for delays caused by courier service disruptions, adverse weather conditions, natural calamities, public holidays, strikes, transportation issues, or any other circumstances beyond our reasonable control.

5. Shipping Charges

Shipping charges are determined based on your delivery location, order weight, package size, and the shipping method selected during checkout. The applicable shipping charges will be displayed before you complete your purchase.

Standard Shipping Charges:
Shipping costs are automatically calculated at checkout based on the delivery destination and the total weight of your order.

Free Shipping Offers:
From time to time, we may offer free shipping on orders above a specified minimum purchase value. Any such promotional offers will be displayed on our website and are subject to their respective terms and conditions.

Cash on Delivery (COD):
Orders placed using the Cash on Delivery (COD) payment option may be subject to an additional convenience or handling fee, which will be shown during checkout before payment confirmation.

All shipping charges, including any applicable COD fees, will be clearly displayed during the checkout process to ensure complete transparency before your order is placed.

6. Packaging

At Mahavir Farsan Mart (Khopadawala), we take great care in packaging every order to preserve the freshness, taste, and quality of our products during transit.

Food-Grade Packaging:
All products are packed using hygienic, food-grade packaging materials designed to maintain product freshness and ensure safe handling throughout the delivery process.

Quality & Hygiene:
Every order is carefully inspected and packed under hygienic conditions before dispatch to help ensure that it reaches you in the best possible condition.

Extra Protection for Delicate Items:
Fragile or crumbly products, such as Khakhra and similar snacks, are provided with additional protective cushioning and secure packaging to minimize the risk of breakage during transportation.

Compliance:
We use packaging materials that are suitable for food products and strive to follow applicable food safety and hygiene standards, including FSSAI guidelines where applicable.

While we make every effort to ensure safe delivery, minor breakage or settling of certain delicate products may occasionally occur during transit due to handling by courier partners.

7. Tracking Your Order

Once your order has been packed and dispatched, we will provide you with shipment tracking details so you can monitor your delivery throughout its journey.

Shipment Confirmation:
After your order is shipped, you will receive a confirmation via SMS, email, or WhatsApp (where applicable) containing your courier tracking number and tracking link.

Real-Time Tracking:
You can use the provided tracking number to check the current status and estimated delivery progress of your shipment on the courier partner’s website.

Need Assistance?
If you do not receive your tracking details or have any questions regarding your shipment, please feel free to contact our customer support team.

Customer Support:
📞 +91 63547 33839
📞 +91 98256 85059
✉️ mahavirfarsan@gmail.com

We are committed to keeping you informed throughout the delivery process and will be happy to assist you with any shipping-related queries.

8. Failed Delivery & Re-Delivery

To ensure a smooth delivery experience, please provide accurate delivery details and ensure that someone is available to receive your order at the specified address.

Delivery Attempts:
If no one is available to receive the shipment, our courier partner may attempt to deliver the parcel again or leave a delivery notification, depending on their service policy.

Returned Shipments:
If delivery cannot be completed after 2–3 delivery attempts, the parcel may be returned to Mahavir Farsan Mart (Khopadawala).

Re-Shipping Charges:
If a returned order needs to be shipped again due to an incorrect address, unavailable recipient, or any customer-related reason, the applicable re-shipping charges will be borne by the customer.

Accurate Delivery Details:
Please ensure that your delivery address, pin code, landmark, and contact phone number are complete and accurate to help avoid delays or failed deliveries.

If you anticipate any delivery issues or need to update your delivery information after placing an order, please contact our customer support team as soon as possible. While we will make every effort to assist, changes may not be possible once an order has been dispatched.

9. Damaged in Transit

We take every precaution to ensure that your order is securely packed and delivered in excellent condition. However, if your shipment arrives damaged or appears to have been tampered with during transit, please follow the steps below.

Inspect Before Accepting:
If the package appears visibly damaged, opened, or tampered with, we recommend that you do not accept the delivery from the courier partner.

Report the Issue:
Please take clear photographs of the damaged package and its contents (if received) and contact our customer support team within 24 hours of delivery.

Replacement or Refund:
After reviewing your request and verifying the issue, we will arrange an appropriate resolution, which may include a replacement or refund, in accordance with our Return, Refund & Cancellation Policy.

Required Information:
To help us process your request quickly, please provide your order number, photographs of the package, and a brief description of the issue when contacting us.

Claims reported after the specified time frame or without sufficient supporting information may not be eligible for replacement or refund, subject to our policy and verification process.

10. Contact for Shipping Queries

If you have any questions regarding shipping, order processing, delivery timelines, tracking, or any other shipping-related matter, please feel free to contact our customer support team. We are always happy to assist you.

Business Name:
Mahavir Farsan Mart (Khopadawala)

Phone / WhatsApp:
+91 63547 33839 | +91 98256 85059

Email:
mahavirfarsan@gmail.com

Address:
6/2087, Yogiraj Building,
Rampura Main Road, Beside Patidar Bhavan,
Mahidharpura, Haripura,
Surat, Gujarat – 395003, India

Our customer support team will make every effort to respond to your shipping-related inquiries as quickly as possible during our business hours.